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Ernesto Exposito Smart SOA Platforms in Cloud Computing Architectures


This book is intended to introduce the principles of the Event-Driven and Service-Oriented Architecture (SOA 2.0) and its role in the new interconnected world based on the cloud computing architecture paradigm. In this new context, the concept of “service” is widely applied to the hardware and software resources available in the new generation of the Internet. The authors focus on how current and future SOA technologies provide the basis for the smart management of the service model provided by the Platform as a Service (PaaS) layer.

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William Congreve A treatise on the general principles, powers, and facility of application Rocket System, as compared with artillery


Полный вариант заголовка: «A treatise on the general principles, powers, and facility of application of the Congreve Rocket System, as compared with artillery : showing the various applications of this weapon, both for sea and land service, and its different uses in the field and in sieges : illustrated by plates of the principal exercises and cases of actual service : with a demonstration of the comparative economy of the system / by Sir W. Congreve».

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Mark Daskin S. Service Science


A comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industries Making up a significant part of the world economy, the service sector is a rapidly evolving field that is relied on to dictate the public's satisfaction and success in various areas of everyday life, from banking and communications to education and healthcare. Service Science provides managers and students of the service industries with the quantitative skills necessary to model key decisions and performance metrics associated with services, including the management of resources, distribution of goods and services to customers, and the analysis and design of queueing systems. The book begins with a brief introduction to the service sector followed by an introduction to optimization and queueing modeling, providing the methodological background needed to analyze service systems. Subsequent chapters present specific topics within service operations management, including: Location modeling and districting Resource allocation problems Short- and long-term workforce management Priority services, call center design, and customer scheduling Inventory modeling Vehicle routing The author's own specialized software packages for location modeling, network optimization, and time-dependent queueing are utilized throughout the book, showing readers how to solve a variety of problems associated with service industries. These programs are freely available on the book's related web site along with detailed appendices and online spreadsheets that accompany the book's «How to Do It in Excel» sections, allowing readers to work hands-on with the presented techniques. Extensively class-tested to ensure a comprehensive presentation, Service Science is an excellent book for industrial engineering and management courses on service operations at the upper-undergraduate and graduate levels. The book also serves as a reference for researchers in the fields of business, management science, operations research, engineering, and economics. This book was named the 2010 Joint Publishers Book of the Year by the Institute of Industrial Engineers.

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Darren Lund E. The Wiley International Handbook of Service-Learning for Social Justice


A comprehensive guide to service-learning for social justice written by an international panel of experts The Wiley International Handbook of Service-Learning for Social Justice offers a review of recent trends in social justice that have been, until recently, marginalized in the field of service-learning. The authors offer a guide for establishing and nurturing social justice in a variety of service-learning programs, and show that incorporating the principles of social justice in service-learning can empower communities to resist and disrupt oppressive power structures, and work for solidarity with host and partner communities. With contributions from an international panel of experts, the Handbook contains a critique of the field’s roots in charity; a review of the problematization of Whitenormativity, paired with the bolstering of diverse voices and perspectives; and information on the embrace of emotional elements including tension, ambiguity, and discomfort. This important resource: Considers the role of the community in service-learning and other community‑engaged models of education and practice Explores the necessity of disruption and dissonance in service-learning Discusses a number of targeted issues that often arise in service-learning contexts Offers a practical guide to establishing and nurturing social justice at the heart of an international service-learning program Written for advanced undergraduate students, graduate students, scholars, and educators, The Wiley International Handbook of Service-Learning for Social Justice highlights social justice as a conflict‑ridden struggle against inequality, xenophobia, and oppression, and offers practical suggestions for incorporating service-learning programs in various arenas.

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Robin Qiu G. Service Science. The Foundations of Engineering and Management


Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management also features: Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical natures Computational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analytics Plentiful examples of service organizations such as automobile after-sale services, global project management networks, and express delivery services An interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management science A detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management Service Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.

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Nancy Summers Managing Social Service Staff for Excellence. Five Keys to Exceptional Supervision


An essential guide for those charged with supervision of nonclinical staffin programs, agencies, and units within social service organizations «As someone who has worked in social service agencies, consulted with hundreds of them, and who teaches social service professionals, Ms. Summers knows the issues faced by agencies firsthand. From this experience she has compiled a thoughtful and well-organized text that identifies the principles of effective supervision.» —Samuel Knapp, EdD Director of Professional Affairs, Pennsylvania Psychological Association From the Foreword The care of patients and clients of social service agencies is increasingly being performed by paraprofessionals or professionals with little experience. While there are many books written about giving quality clinical supervision, there is very little on supervising the least experienced frontline nonclinical and clinical staff to teach and promote positive and effective interaction with clients, and provide staff support and training that elevates quality care, improves job satisfaction, and minimizes staff turnover. Based on author Nancy Summers' many years of working with troubled social service agencies, Managing Social Service Staff for Excellence: Five Keys to Exceptional Supervision fills this need and offers numerous ideas for securing the best care for those served by social service agencies. Common problems faced by agencies are examined with regard to employee behavior and wellness, including staff teamwork, how to build healthy staff/client relationships, and the identification and prevention of routine disrespect of clients and their needs. Diagnostic techniques are presented for identifying these problems, as well as remedies and prevention programs that can be put in place without great expense. Filled with interviews and numerous case examples, Managing Social Service Staff for Excellence offers a step-by-step process for: creating good preventive measures to counteract negative practices that can occur; developing robust commitment and enthusiasm; and getting back on the right track after unfortunate incidents have taken place.

4209.88 RUR

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George Bethune English A narrative of the expedition to Dongola and Sennaar


Полный вариант заголовка: «A narrative of the expedition to Dongola and Sennaar, under the command of his Excellence Ismael Pasha, undertaken by order of His Highness Mehemmed Ali Pasha, Viceroy of Egypt / by an American in the service of the Viceroy».

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Ernesto Exposito Advanced Transport Protocols. Designing the Next Generation


The current diversity of transport services, as well as the complexity resulting from the deployment of specific transport protocols or mechanisms over the different services provided by heterogeneous networks, demand a novel design of the transport layer. Moreover, current and future applications will only be able to take advantage of the most adapted and available transport services if they are able to interact (i.e. discover, compose, deploy and adapt) efficiently with this advanced transport layer. The work presented in this book proposes a model-driven methodology and a service-oriented approach aimed at designing the mechanisms, functions, protocols and services of the next generation transport layer. The first part of this book presents the state of the art of transport protocols and introduces a model-driven methodology and an ontology semantic model implementation aimed at designing next generation transport protocols. The second part presents the UML-based design of a component-based transport protocol. An extension to this protocol based on service-component and service-oriented architectures is also presented. The third part presents various model-driven adaptive strategies aimed at managing the behavioral and structural adaptation of next generation autonomic transport protocols. The fourth and final part presents the design of a transport layer based on component-oriented and service-oriented approaches and integrating the autonomic computing paradigm guided by the semantic dimension provided by ontologies.

12091.44 RUR

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Antonio Sánchez Digital Services in the 21st Century. A Strategic and Business Perspective


Telecommunication Services provides a holistic approach to understand telecommunications systems by addressing the emergence and domination of new digital services, consumer and economic dynamics, and the creation of content by service providers. Includes services, underlying technologies, and internal capabilities for social network advertising Covers market dynamics that determine the successes and failures of service offerings Discusses the impact of smartphones (iPhone launch) on the telecommunications and mobile device industry

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Dennis Snow Unleashing Excellence. The Complete Guide to Ultimate Customer Service


A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine «leadership actions» that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.

1591.46 RUR

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Barbara Jacoby Service-Learning Essentials. Questions, Answers, and Lessons Learned


Service-Learning Essentials is the resource you need to help you develop high-quality service-learning experiences for college students. Written by one of the field's leading experts and sponsored by Campus Compact, the book is the definitive work on this high-impact educational practice. Service-learning has been identified by the Association of American Colleges and Universities as having been widely tested and shown to be beneficial to college students from a wide variety of backgrounds. Organized in an accessible question-and-answer format, the book responds clearly and completely to the most common questions and concerns about service-learning. Each chapter addresses issues related to individual practice as well as to the collective work of starting and developing a service-learning center or program, with examples drawn from a variety of disciplines, situations, and institutional types. The questions range from basic to advanced and the answers cover both the fundamentals and complexities of service-learning. Topics include: Determining what service-learning opportunities institutions should offer How to engage students in critical reflection in academic courses and in cocurricular experiences Best practices for developing and sustaining mutually beneficial campus-community partnerships Integrating service-learning into the curriculum in all disciplines and at all levels, as well as various areas of student life outside the classroom Assessing service-learning programs and outcomes The dilemmas of service-learning in the context of power and privilege The future of service-learning in online and rapidly globalizing environments Service-learning has virtually limitless potential to enable colleges and universities to meet their goals for student learning while making unique contributions to addressing unmet local, national, and global needs. However, in order to realize these benefits, service-learning must be thoughtfully designed and carefully implemented. This easy-to-use volume contains everything faculty, leaders, and staff members need to know about service-learning to enhance communities, improve higher education institutions, and educate the next generation of citizens, scholars, and leaders.

3175.09 RUR

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Toeroe Maria Service Availability. Principles and Practice


Our society increasingly depends on computer-based systems; the number of applications deployed has increased dramatically in recent years and this trend is accelerating. Many of these applications are expected to provide their services continuously. The Service Availability Forum has recognized this need and developed a set of specifications to help software designers and developers to focus on the value added function of applications, leaving the availability management functions for the middleware. A practical and informative reference for the Service Availability Forum specifications, this book gives a cohesive explanation of the founding principles, motivation behind the design of the specifications, and the solutions, usage scenarios and limitations that a final system may have. Avoiding complex mathematical explanations, the book takes a pragmatic approach by discussing issues that are as close as possible to the daily software design/development by practitioners, and yet at a level that still takes in the overall picture. As a result, practitioners will be able to use the specifications as intended. Takes a practical approach, giving guidance on the use of the specifications to explain the architecture, redundancy models and dependencies of the Service Availability (SA) Forum services Explains how service availability provides fault tolerance at the service level Clarifies how the SA Forum solution is supported by open source implementations of the middleware Includes fragments of code, simple example and use cases to give readers a practical understanding of the topic Provides a stepping stone for applications and system designers, developers and advanced students to help them understand and use the specifications

10180.25 RUR

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Martin Zelm Enterprise Interoperability. I-ESA'12 Proceedings


In a fast changing world governed by innovative Enterprise Services and the Future Internet, the issue of Enterprise Interoperability is no longer limited to the interoperation of systems within a single company, but has become a much greater multi-view issue of interoperability throughout a Network of Enterprises. This book contains the proceedings of 13 workshops presented as short papers and discussions held at each workshop. The workshops were co-located with the I-ESA’12 Conference organized by the Polytechnic University of Valencia, Spain. Complementary to the conference program, the workshops aimed at exploiting new issues, challenges and solutions for Enterprise Interoperability. The scope of the workshops spanned a wide range of interoperability issues in Service Science and Innovation, Model Driven Interoperability, Service Oriented Architectures, Factories of the Future, Enterprise Networks and Management, SME Aspects and Standards.

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Emmanuel Bertin Architecture and Governance for Communication Services


Communication services are evolving at an unprecedented rate. No longer limited to interpersonal vocal communication, they now integrate functions such as address books, content sharing and messaging. The emergence of social networks – which may also include these features – is an important element of this transformation. Content services are becoming flagship services themselves, and are sometimes paired up with conversation services. The boundaries between different services are becoming less and less distinct. This book meets the need for a better understanding of communication services, and for a general framework of their description. A detailed overview on service architecture in the Telco, Web and IT worlds is presented, offering a roadmap with explanations on how to improve the architecture and governance of communication service architectures by exploiting the syntax and semantics that are common to different services is clearly outlined. This book also responds to recurring questions about service design, such as the functional scope of enablers or SOA (Service Oriented Architecture) services, the relevance of service composition to the user and collaboration between different services in a converged environment. Many concrete examples from telecoms service providers’ operations illustrate these concepts. Contents 1. Describing Service Architectures. 2. Convergence of Service. 3. Building an Architectural Framework for Telecom Services. 4. Modeling and Case Study. 5. Organizational and Software Applications. About the Authors Emmanuel Bertin is senior service architect at Orange Labs in France. He is the author of more than 40 research papers, and holds more than 10 patents in the area of communication services. Noël Crespi worked at Bouygues Telecom, France Telecom R&D, and then at Nortel Networks where he led the Telephony Programme. He is currently Professor and Head of the Service Architecture Laboratory at Institut Mines-Telecom, Telecom SudParis in France and is the author/co-author of more than 160 research papers and 140 contributions in standardization.

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Andre Perez VoLTE and ViLTE. Voice Conversational Video Services over the 4G Mobile Network


This book presents the architecture of two networks that make up the backbone of the telephone service VoLTE and video service ViLTE. The 4G mobile network makes it possible to construct bearers through which IP packets, containing either telephone signals (SIP, SDP) or voice or video media (RTP stream), are transported. The IMS network performs the processing of the telephone signal to provide VoLTE and ViLTE services, including call routing and the provision of additional services. Different procedures are described: the set-up and termination of a session, interconnection with third-party networks, roaming and intra-system handover. The inter-system handover PS-CS is a special case that occurs when the mobile loses 4G network coverage over the course of a session. The e-SRVCC mechanism enables continuity of the service during the switch of the telephone communication to the 2G or 3G networks. The SMS service for short messages, which is a special telephone service in itself, is provided by two structures, one relying on the IMS network, and a second on the CSFB functionality.

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Caroline Williams Assertive Outreach in Mental Healthcare. Current Perspectives


Assertive Outreach in Mental Healthcare: Current Perspectives explores experiences, successes, interventions, and service user stories as well as lessons learned from the implementation experience surrounding assertive intervention. It provides a synthesis of expert experience in the field as well as experiences of grass roots team practitioners. This book makes a valuable contribution to the field by addressing in depth a wide range of topics critical to the delivery of assertive outreach services and providing practitioners with a manual into which they can feed lessons learned from other teams for continuous service improvement. This book is an essential reference for anyone with an interest in assertive outreach and community treatment approaches in mental health. Special features: Provides a contemporary analysis of current service developments in the area Written by experts in the field Covers cross-cutting issues relevant to all areas of community mental health care Includes multiple perspectives: service user, researcher, service manager, commissioner, clinician and carer Covers both service delivery and therapeutic interventions Explores how the assertive outreach model is applied in the UK and Europe

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Mary Gillespie Helen Service Providers. ASPs, ISPs, MSPs, and WSPs


A strategic guide to mastering service provider relationships Well-known business management consultant and Boston Globe columnist Mary Helen Gillespie helps business and IT managers navigate through the confusing technology-driven landscape of service providers. Offering insight into the points of view for both the service provider and client, Gillespie guides readers through available services, from Internet access and applications service providers, to wireless and networking services and IT management services. Readers will find business models, overviews of the enabling technologies, coverage of economic and management issues, and clear descriptions of service offerings within each provider type. Most importantly, decision makers will be able to choose the right service provider to meet their needs and develop strategic partnerships when outsourcing non-core business functions.

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The Bitchy Waiter: Tales, Tips & Trials from a Life in Food Service


Millions of people have, at some point in their lives, waited tables. Some only did it in college, or got out by sheer determination or good luck. Others took it on as permanent employment. And many remain haunted by nightmare scenarios where they are the sole server in a restaurant packed with complaining patrons. For all those disenchanted current and former food-service employees, Darron Cardosa has your back. His career began at a Texas steakhouse in 1984 and since 2008 he's vented his frustrations in the popular blog 'The Bitchy Waiter'. A snarky mix of David Sedaris, Anthony Bourdain, Erma Bombeck and Mo Rocca, Cardosa distills 30 years of food service into dark, funny tales about crazy customers, out-of-control egos and what really goes on in that fancy restaurant.

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Артур Конан Дойл Sir Nigel


Sir Nigel is a historical novel set during the Hundred Years' War, by the British author Sir Arthur Conan Doyle. Written in 1906, it describes the early life of that book's hero Sir Nigel Loring in the service of King Edward III at the start of the Hundred Years' War.

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The New Investment Theory of Real Options and Its Implication for Telecommunications Economics


The issue of costing and pricing in the telecommunications industry has been hotly debated for the last twenty years. Indeed, we are still wrestling today over the cost of the local exchange for access by interexchange and competitive local exchange carriers, as well as for universal service funding.

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Andre Perez Mobile Networks Architecture


This book explains the evolutions of architecture for mobiles and summarizes the different technologies: – 2G: the GSM (Global System for Mobile) network, the GPRS (General Packet Radio Service) network and the EDGE (Enhanced Data for Global Evolution) evolution; – 3G: the UMTS (Universal Mobile Telecommunications System) network and the HSPA (High Speed Packet Access) evolutions: – HSDPA (High Speed Downlink Packet Access), – HSUPA (High Speed Uplink Packet Access), – HSPA+; – 4G: the EPS (Evolved Packet System) network. The telephone service and data transmission are the two main services provided by these networks. The evolutions are fundamentally dictated by the increase in the rate of data transmission across the radio interface between the network and mobiles. This book is intended as a readily understandable support to help students and professionals wishing to quickly acquire the main concepts of networks for mobiles understand the technologies deployed.

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Ben Reason Service Design for Business. A Practical Guide to Optimizing the Customer Experience


A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes. Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers. Approach customer experience from a design perspective See your organization through the lens of the customer Make customer experience an organization-wide responsibility Analyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a great product—the organizations coming out on top are designing and delivering experiences tailored to their customers' wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.

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James Hadley Chase Miss Callaghan Comes to Grief


Originally banned in the UK, this is the story of Miss Callaghan. Not of any particular Miss Callaghan, but of the hundreds of Miss Callaghans who disappear from their homes suddenly and mysteriously and are seen no more by those who knew and loved them.This is also the story of Raven, who played with clockwork trains, the leader of the White Slave Ring in East St. Louis, who was responsible for the keeping to full strength the army of women for the service of men.

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Zhuo Xu Designing and Implementing IP/MPLS-Based Ethernet Layer 2 VPN Services. An Advanced Guide for VPLS VLL


A guide to designing and implementing VPLS services over an IP/MPLS switched service provider backbone Today's communication providers are looking for convenience, simplicity, and flexible bandwidth across wide area networks-but with the quality of service and control that is critical for business networking applications like video, voice and data. Carrier Ethernet VPN services based on VPLS makes this a reality. Virtual Private LAN Service (VPLS) is a pseudowire (PW) based, multipoint-to-multipoint layer 2 Ethernet VPN service provided by services providers By deploying a VPLS service to customers, the operator can focus on providing high throughput, highly available Ethernet bridging services and leave the layer 3 routing decision up to the customer. Virtual Private LAN Services (VPLS) is quickly becoming the number one choice for many enterprises and service providers to deploy data communication networks. Alcatel-Lucent VPLS solution enables service providers to offer enterprise customers the operational cost benefits of Ethernet with the predictable QoS characteristics of MPLS. Items Covered: Building Converged Service Networks with IP/MPLS VPN Technology IP/MPLS VPN Multi-Service Network Overview Using MPLS Label Switched Paths as Service Transport Tunnels Routing Protocol Traffi c Engineering and CSPF RSVP-TE Protocol MPLS Resiliency – Secondary LSP MPLS Resiliency – RSVP-TE LSP Fast Reroute Label Distribution Protocol IP/MPLS VPN Service Routing Architecture Virtual Leased Line Services Virtual Private LAN Service Hierarchical VPLS High Availability in an IP/MPLS VPN Network VLL Service Resiliency VPLS Service Resiliency VPLS BGP Auto-Discovery PBB-VPLS OAM in a VPLS Service Network

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Anders Gustafsson Competing in a Service Economy. How to Create Competitive Advantage Through Development and Innovation


Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenience Stores, Ritz Carlton, Scandinavian Airline Systems, Sterling Pulp Chemicals, and Telia Mobile. This practical resource for executives, general managers, and managers in marketing, operations, and human resources reveals how to gain a competitive advantage by creating and implementing a strategic plan that will ultimately improve their organization's services. Written by the authors of the best-selling book Improving Customer Satisfaction, Loyalty, and Profit, this important new book will help business professionals to think and plan strategically to dramatically improve services, service development, and service innovation within their organizations.

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Michael Kavis J. Architecting the Cloud. Design Decisions for Cloud Computing Service Models (SaaS, PaaS, and IaaS)


An expert guide to selecting the right cloud service model for your business Cloud computing is all the rage, allowing for the delivery of computing and storage capacity to a diverse community of end-recipients. However, before you can decide on a cloud model, you need to determine what the ideal cloud service model is for your business. Helping you cut through all the haze, Architecting the Cloud is vendor neutral and guides you in making one of the most critical technology decisions that you will face: selecting the right cloud service model(s) based on a combination of both business and technology requirements. Guides corporations through key cloud design considerations Discusses the pros and cons of each cloud service model Highlights major design considerations in areas such as security, data privacy, logging, data storage, SLA monitoring, and more Clearly defines the services cloud providers offer for each service model and the cloud services IT must provide Arming you with the information you need to choose the right cloud service provider, Architecting the Cloud is a comprehensive guide covering everything you need to be aware of in selecting the right cloud service model for you.

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Robert Knapp D. The Supernova Advisor. Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth


The Supernova Model is a client service, client acquisition, and practice management model that drives an explosive acceleration in revenue and client satisfaction by capitalizing upon the 80/20 Rule. First implemented by financial advisors at Merrill Lynch—under the leadership of author Rob Knapp—it has grown increasingly popular within the financial services industry. The Supernova Advisor skillfully outlines this proven model and reveals how it can be used to create an exceptional experience for your clients, while significantly growing your business.

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Alberto Fernandez-Nieves Microgel Suspensions. Fundamentals and Applications


Providing a vital link between chemistry and physics on the nanoscale, this book offers concise coverage of the entire topic in five major sections, beginning with synthesis of microgel particles and continuing with their physical properties. The phase behavior and dynamics of resulting microgel suspensions feature in the third section, followed by their mechanical properties. It concludes with detailed accounts of numerous industrial, commercial and medical applications. Edited by David Weitz, Professor at Harvard and one of the world's pre-eminent experts in the field.

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